Have you ever walked into a highly-recommended restaurant, full of anticipation and excitement, to then be turned off by the lack of care of the facility? I have been disappointed more times than I can list when I was in a mid- to upper-priced establishment and visited their restroom to be totally repulsed by the lack of care and cleanliness, or to look up at their ceilings to see stained ceiling tiles, or, even worse, dirty HVAC grills and cobwebs. (That is a habit for me, so if you invite me to your facility, know I am looking at your ceilings. You have been warned.) What does that say about you and your facility? What does it say about what you value? Obviously, you do not value the health and well-being of your guests and occupants if you are OK with allowing dirt and dust to blow down on their heads or have them breathe dirty air.
What story is that communicating?
To me it indicates that either you do not care about your facilities, are not intentional about their care, or are in poor financial condition and cannot maintain them. Now, that is just me, but could that message also be the one conveyed to your guests?
Having a facility in poor condition is not a great witness or example in my opinion. Allow me to explain why:
In his book “First Impressions: Creating WOW Experiences,” Mark Waltz, former pastor of connections at Granger Community Church in Granger, IN, addresses what it may be like to be a guest in our churches and how the first impression may not always convey…
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Click here to read the rest of the story from our content source/partners – Thom Rainer.