I appreciate email, especially because I can communicate with people around the world at the touch of the “send” button. So, I’m not arguing against using email. I’m arguing that there are still good reasons to use the telephone when doing ministry. Here’s why:
- The telephone often takes less time. I can usually ask a question, and get an answer more rapidly over the phone than I can by typing, sending, receiving, and responding to multiple emails.
- A voice can exude passion much more than an email can. If you want to convince someone to join you in a ministry task, you’re more likely to show your fire for the task in a phone call than in an email. Urgency in a voice goes a long way.
- Emails can be easily misread. We’ve all spent far too many hours explaining and re-explaining emails that recipients misunderstood. All the emojis in the world can’t take care of what a simple phone call can.
- An email can’t always do what ministry requires. An email in a time of grief or anger or questioning or fear might be a start, but it’s seldom the best way to minister to someone who needs to hear a comforting word.
- Ministry is about people . . . with names . . . and faces . . . and voices. Frankly, I have friends with whom I communicate often, but whose voice I haven’t heard in years. Even I as write these words, I realize that I’ve been missing a bit of who they are.
- A telephone call is almost unexpected now. We’ve become so accustomed to emailing that a phone call…
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