Oculus Rift announces that all its headsets are working again after an embarrassing incident that rendered all devices unusable on Wednesday.
According to Oculus, the team was as surprised by the incident as all the users. It was negligence on the part of the Facebook-owned company, which failed to notice that one of its security certificates, which checks whether the software came directly from the Oculus Store, has expired.
Nate Mitchell, co-founder of Oculus, said the team worked diligently to fix the problem by midnight Pacific Time. “This was a mistake on our end, and we apologize,” he wrote on Twitter. A patch is now available for all users affected by the incident. Customers could simply go to the Oculus website, download the file, select Repair, and re-launch the Oculus app.
A direct link to the file and more detailed instructions for repair can be seen in the Tweet below.
Hey all – thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://t.co/gYz2G4Fon7
Thank you once again for your patience.— Oculus Rift (@OculusRift) March 8, 2018
To appease users whose virtual reality (VR) experience was interrupted by the incident, Oculus promised a store credit as a form of apology. “Folks impacted by today’s downtime will be provided with an Oculus store credit. More details to follow soon. Thanks again for everyone’s patience as we worked through this one,” continue Mitchell on…
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