The annual survey released recently by the American Customer Satisfaction Index pertaining to restaurants reveals that Chick-fil-A has again emerged as the top-rated fast food joint.
Chick-fil-A finished with a score of 87 on ACSI’s 100-point scale, placing it well ahead of its competitors, including Panera Bread which was given a score of 81 and Subway, which was the only other fast food chain to break into the 80s.
Rounding out the rest of the top five in the customer satisfaction rankings for fast food establishments are Arby’s at 79, Starbucks and Dunkin’ Donuts. Starbucks and Dunkin’ Donuts received similar marks of 78.
For Chick-fil-A, finishing atop the ACSI’s customer satisfaction ratings is nothing new.
The chain was also the leader in the rankings last year and in 2016, notching a score of 87 both times.
The last time Chick-fil-A finished with a score lower than 87 was back in 2015, which coincidentally was the same year the chain first made an appearance in ACSI’s rankings. At the time, the 86 mark was the highest ever achieved by a fast food restaurant.
The ACSI credits Chick-fil-A’s “product focus” as something…
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