A church youth pastor says a blunder by American Airlines at the airport prevented his group of about 40 teenagers from boarding a plane for a mission trip and cost the group nearly $2,000. William Davis, youth pastor at Clays Mill Road Baptist Church in Lexington, KY., wrote on Facebook how his group had saved money for two years for a mission trip to Mexico. They arrived at the Cincinnati/Northern Kentucky International Airport two hours prior to the flight when chaos ensued at the ticket counter, he said. The employee – apparently taking advice from a co-worker – tried processing all 40 tickets prior to processing all 40 bags.
“40 Bags were stacked in front of the counter as we got all of our folks checked in,” Davis wrote in the post, which was addressed to American Airlines.
When check-in was complete, an American Airlines employee “attempted to run all 40 bags under” Davis’ name – a strategy that didn’t work. An employee then had to “go back and do it the regular way … and we had to have many of the tickets back as she proceeded to put names of the teens on bags,” Davis wrote.
When baggage check-in finally finished at 7:24 a.m. – and with a scheduled flight of 7:54 a.m. – the group made it through security in a timely fashion. They then ran and got to the gate at 7:47 a.m. The gate employee told them the door had closed and…
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